{"id":2352,"date":"2021-09-07T22:14:33","date_gmt":"2021-09-07T22:14:33","guid":{"rendered":"https:\/\/www.homeinsuranceking.com\/blog\/?p=2352"},"modified":"2021-09-07T22:14:35","modified_gmt":"2021-09-07T22:14:35","slug":"homeowners-not-ready-for-artificial-intelligence-ai-systems","status":"publish","type":"post","link":"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/","title":{"rendered":"Homeowners Not Ready For Artificial Intelligence (AI) Systems"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" src=\"https:\/\/www.gethomeinsurancequotes.com\/blog\/wp-content\/uploads\/2021\/09\/artificial-intelligence-at-home.jpg\" alt=\"\" class=\"wp-image-2353\" srcset=\"https:\/\/www.gethomeinsurancequotes.com\/blog\/wp-content\/uploads\/2021\/09\/artificial-intelligence-at-home.jpg 1000w, https:\/\/www.gethomeinsurancequotes.com\/blog\/wp-content\/uploads\/2021\/09\/artificial-intelligence-at-home-600x338.jpg 600w, https:\/\/www.gethomeinsurancequotes.com\/blog\/wp-content\/uploads\/2021\/09\/artificial-intelligence-at-home-768x432.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>According to a recent survey commissioned by Policygenius, consumers are not yet ready for their insurance claims to be reviewed exclusively by an artificial intelligence (AI) system. In fact, only 17 percent said they would be comfortable letting an AI system review their claim data and a whopping 60% of consumers said they would rather switch insurance companies than let AI review their claims.<\/p>\n\n\n\n<p>While consumers are not ready to let AI systems deal with their insurance claims, they are also reluctant to let an AI system drive their vehicle. A survey done by AAA recently found that only 12% of respondents said they would be comfortable riding in an autonomous car.&nbsp;<\/p>\n\n\n\n<p>The Policygenius survey also found that even policy <a href=\"https:\/\/www.gethomeinsurancequotes.com\/discounts-and-credits\/\">discounts<\/a> would not change people\u2019s minds when it comes to their privacy when driving. Over half (58 percent) said that there is no amount of savings that would convince them to install an app on their phone that collected data about their driving behavior and location.\u00a0<\/p>\n\n\n\n<p>When it came to their home, respondents were just as unwilling to let devices collect personal data, according to the survey, only 32% of respondents said they\u2019d be willing to install a smart home device that collected personal data. This includes devices such as such as doorbell cameras, water sensors, or even a smart thermostat.<\/p>\n\n\n\n<p>Other surveys have found similar results. Breeze, an insurtech company found that 55 percent of respondents to their survey do not believe that insurance companies should be allowed to use AI or \u201cBig Data\u201d to price insurance policies.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Explainability is important<\/strong><\/h2>\n\n\n\n<p>One of the biggest issues with AI is explainablity which is the ability of a person to explain how an AI system makes decisions or predictions. If employees and customer service reps cannot explain how the AI system is making decisions, the less likely consumers will be to trust or use an AI system.&nbsp;<\/p>\n\n\n\n<p>As an example, according to FICO, roughly 65% of employees can\u2019t explain how AI model decisions or predictions are made which does not build trust in AI systems among consumers.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cHuman governance is hugely important; there can\u2019t be total reliance on technology and algorithms. Human involvement is essential to continuous learning and responding to questions and dilemmas that will inevitably occur,\u201d said DAI general director Richard Weurding in a recent Venturebeat article. \u201cCompanies want to use technology to build trust with customers, and human involvement is critical to achieving that.\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>According to a recent survey commissioned by Policygenius, consumers are not yet ready for their insurance claims to be reviewed exclusively by an artificial intelligence (AI) system. In fact, only 17 percent said they would be comfortable letting an AI system review their claim data and a whopping 60% of consumers said they would rather [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,5,3],"tags":[851,852,66,131,14,724],"class_list":["post-2352","post","type-post","status-publish","format-standard","hentry","category-finance","category-homeowners-insurance","category-news","tag-ai","tag-artificial-intelligence","tag-coverage","tag-discounts","tag-home-insurance","tag-insurance-claims"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Homeowners Not Ready For Artificial Intelligence (AI) Systems - Homeowners Insurance Blog<\/title>\n<meta name=\"description\" content=\"According to a recent survey commissioned by Policygenius, consumers are not yet ready for their insurance claims to be reviewed exclusively by an\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Homeowners Not Ready For Artificial Intelligence (AI) Systems - Homeowners Insurance Blog\" \/>\n<meta property=\"og:description\" content=\"According to a recent survey commissioned by Policygenius, consumers are not yet ready for their insurance claims to be reviewed exclusively by an\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/\" \/>\n<meta property=\"og:site_name\" content=\"Homeowners Insurance Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-07T22:14:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-07T22:14:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gethomeinsurancequotes.com\/blog\/wp-content\/uploads\/2021\/09\/artificial-intelligence-at-home.jpg\" \/>\n<meta name=\"author\" content=\"Mark Vallet\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Vallet\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/\"},\"author\":{\"name\":\"Mark Vallet\",\"@id\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/#\/schema\/person\/518325eb863e9298eb42f364afec45e8\"},\"headline\":\"Homeowners Not Ready For Artificial Intelligence (AI) Systems\",\"datePublished\":\"2021-09-07T22:14:33+00:00\",\"dateModified\":\"2021-09-07T22:14:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/\"},\"wordCount\":415,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/wp-content\/uploads\/2021\/09\/artificial-intelligence-at-home.jpg\",\"keywords\":[\"AI\",\"artificial intelligence\",\"coverage\",\"discounts\",\"home insurance\",\"insurance claims\"],\"articleSection\":[\"Finance\",\"Homeowners Insurance\",\"News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/\",\"url\":\"https:\/\/www.gethomeinsurancequotes.com\/blog\/homeowners-not-ready-for-artificial-intelligence-ai-systems\/\",\"name\":\"Homeowners Not Ready For Artificial Intelligence (AI) Systems - 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